Question 1

How do I track my shipment?

Accepted Answer

Enter your tracking number, waybill number or shipment ID on our Track page. You'll see the current status, location and full history.

Question 2

How long does international shipping take?

Accepted Answer

Express: 1–3 days. Air freight: 1–5 days. Sea freight: 15–45 days. Road: 1–7 days depending on distance.

Question 3

Do you ship internationally to every country?

Accepted Answer

We deliver to more than 190 countries and territories by air, sea and road.

Question 4

Do you handle customs clearance?

Accepted Answer

Yes. Our customs team prepares all declarations and can clear goods at origin and destination.

Question 5

Are shipments insured?

Accepted Answer

Cargo insurance is available on every shipment. Ask for it on your quote.

Question 6

What items are prohibited?

Accepted Answer

Explosives, flammables, illegal drugs, weapons, counterfeit goods, live animals and cash cannot be shipped. Some items need special permits — contact us before booking.

Question 7

How should I package my goods?

Accepted Answer

Use strong double-walled boxes, fill empty space, seal all seams with tape and label clearly with sender and receiver details.

Question 8

How much does shipping cost?

Accepted Answer

Cost depends on weight, size, route, mode and service speed. Request a free quote and we'll reply quickly.

Question 9

Do you offer pickup and delivery?

Accepted Answer

Yes. We can collect from your home or business and deliver to the receiver's door.

Question 10

What if my shipment is lost or delayed?

Accepted Answer

Contact us on WhatsApp or email with your tracking number. Our support team will investigate and update you, and insured shipments are compensated per policy.

Frequently asked questions

Ready to ship worldwide?